Refund Policy

1. Service Cancellations

If you cancel a scheduled service appointment at least 24 hours before the appointment time, no charges will apply. Cancellations made less than 24 hours in advance may be subject to a trip fee if a technician has already been dispatched. If we are unable to make your scheduled appointment, we will reschedule at no additional cost.

2. Diagnostic & Estimate Fees

Our on-site diagnostic and estimate visits are provided at no charge. There is no fee for a technician to assess the issue and provide a written estimate. If you decline the estimate, you owe nothing.

3. Completed Repairs

Once a repair or installation has been completed and approved by the customer, refunds are generally not available for labor already performed. However, if there is a defect in workmanship or if the repair does not resolve the stated issue, we will return at no additional charge to correct the problem under our warranty.

4. Parts & Materials

Parts installed during a repair are covered under our parts warranty. Defective parts will be replaced at no charge within the warranty period. Refunds for parts are available only if the part is unused, in its original packaging, and returned within 14 days of purchase. Custom-ordered parts and special-order items are non-refundable.

5. Warranty Coverage

All of our repairs and installations come with a warranty. If an issue arises that falls within the warranty period, we will address it at no additional cost rather than issuing a refund. Our warranty covers defects in workmanship and parts failure under normal use. Please refer to the specific warranty terms provided on your invoice for coverage details.

6. Overcharges & Billing Errors

If you believe you were overcharged or there is a billing error, contact us within 30 days of the service date. We will review the charge and issue a refund or credit for any verified discrepancy within 5–7 business days.

7. How to Request a Refund

To request a refund or discuss a billing concern, contact us directly:

• Phone: (972) 890-8470
• Email: info@qualitygd.com

Please have your invoice number and service date available when reaching out. We aim to resolve all refund requests within 7 business days.

8. Exceptions

Refunds will not be issued for damage caused by misuse, neglect, unauthorized modifications, or normal wear and tear after service. Emergency after-hours service fees are non-refundable once a technician has been dispatched and arrived on site.